KAM – Consumer (Retail)
Key Accounts Manager – Consumer (Retail / FMCG)
Location: Parktown, Jhb
Department: Sales & Marketing
Industry: Pharma
Main purpose:
Build and maintain strategic relationships with key customers (corporates, wholesalers, buying groups) to ensure long-term business growth and success.
MINIMUM REQUIREMENTS:
Education
- Bachelor’s degree in pharmaceutical sciences, life sciences, business administration, or related field.
Experience
- 2-3 Years proven experience in KAM, preferably in a relevant industry.
Key Skills
- Strong interpersonal and communication skills.
- Skilled in analyzing sales data and market trends.
- Proficient in negotiation techniques.
- Ability to adjust to market changes and prioritize effectively.
- Excellent organizational and time management skills.
- Proficiency: Skilled in Microsoft Office for reporting and analysis.
- Fully billingual in English & Afrikaans (non-negotiable)
Behavioral Attributes
- Performance-driven, goal-oriented, and ambitious.
- Self-motivated with strong business acumen.
- Customer-centric and resourceful.
Additional Requirements
- Valid driver’s license and own vehicle.
- May require overtime work.
- Travel: 90% (planned and ad-hoc)
- May require traveling nationally
KEY RESPONSIBILITIES:
Client Relationship Management
- Establish and maintain strong, long-term connections with major clients (new & existing).
- Serve as the main contact, ensuring an understanding of client needs.
Account Strategy & Planning
- Develop tailored account plans with objectives and strategies to drive growth and retention.
- Align account strategies with business goals through collaboration with internal teams.
Business Development
- Identify growth opportunities with existing and new key accounts.
- Negotiate product inclusions to expand business within customer portfolios.
Customer Service Excellence
- Ensure high customer satisfaction, addressing issues promptly.
- Advocate for clients to meet their needs effectively.
Inventory & Merchandising Management
Analyze sales and market trends to forecast and manage stock levels at wholesalers.
Ensure products are well-merchandised at retail locations.
Negotiation & Contract Management
- Negotiate and document terms and pricing agreements.
- Ensure adherence to contract terms by all parties.
Internal Collaboration
- Partner with sales, marketing, and operations teams to provide cohesive solutions to key accounts.
Risk Mitigation
- Identify potential risks to account relationships, such as competitive threats or changing client priorities.
- Implement strategies to mitigate these risks.
Apply to: response@mvgrecruitment.co.za / Subject: EVR/KAM009